How long does the warranty processing take?
This differs per product and the defect. Our aim is to solve it for you as soon as possible and try to have a solution for your warranty request within three weeks. If it takes longer, we will keep you informed.
Do I have to pay the return costs myself?
If you receive a return label from us, the shipping costs are for our account. If you want to use another carrier, the costs for returning it will be for your own account.
Is warranty always free of charge?
If the defect is under warranty, the product will be repaired or replaced for you free of charge. We will return the repaired or replacement product to you free of charge.
If the defect is not covered by warranty, we will inform you of the costs. We will not have anything repaired without your permission. If you do not want to use the repair option, we will send the product back to you, with the costs at your own expense.
Your warranty is handled by us in the following way.
Not sure about your warranty? Then please contact us. We are happy to help you with questions and / or the assessment of the defect and whether this is covered by the warranty or not.
Art. 1 – Warranty provisions
Art. 2 – Warranty period
Art. 3 – Warranty scope
Art. 4 – Submit warranty claim
Art. 5 – Liability guarantee
Art. 6 – Exclusions warranty
Art. 7 – Maintenance